Play Connect works closely with a third party outsourced customer support provider. This service may be utilized by licensees. The player support center has multilingual and highly trained operators who are available 24/7/365. Operators assist with such queries as player withdrawals, technical difficulties and forgotten passwords. Communication is available via phone, email and live chat.

Licensee support
A dedicated Licensee Relations department exists to assist all licensees. Comprehensive training materials are provided with all licenses. Real time ongoing training and support is available to assist with continuing business developments.

Technical services and Features
Software Upgrades
Receive all upgrades and enhancements to software during the term of your license agreement. This includes all new games as they become available. Play Connect software updates occur automatically, leaving players free to enjoy their gaming experiences.

System Maintenance
Experienced IT professionals test and maintain our systems 24/7/365 to guarantee you non-stop play capability.

Transaction Control
Automated controls for each and every ecommerce transaction ensure transparency and security for both you and your players.
Hosting
Play Connect offers website hosting to both turnkey and stand alone clients.

Licensees are provided with:
- on site technicians dedicated to addressing all hosting concerns immediately
- email addresses
- 200MB hosting space

Merchant Processing
Play Connect offers the most popular payment methods. A part of the back office, the Play Connect cashier and ecommerce system allows players to deposit, withdraw and review all account history with ease and confidence.